****STUDIO UPDATE: Due to the Covid-19 pandemic, our "stay at home" order from the state of NC, and the delays we are experiencing in getting our supplies from our US distributors, all new orders are going to be DELAYED and ship in approximately 6-8 weeks (hopefully sooner, but this is unclear at the moment). If you would like to place an order there are two options: Wait until the dust settles and place your order at that time, or place your order now to get your order in our production queue for when we return as we also have a backlog of current orders to complete.
**Tie and photo patches, photo banners, quick ship cotton labels, grommet covers, printable fabric sheets and hang tag/card items are currently NOT affected at the moment. We cannot relocate our large loom and printing equipment from our manufacturing studio to our home due to size & weight.
We are unable to provide refunds for orders in progress and appreciate your understanding since we order supplies, make molds or plates, and pay our graphic designer for the setup and graphic design work for your order before production. Please understand this when you order during this time-frame. This is our livelihood and how we provide for our family, too. We are so grateful for your support of our small business during these trying times.
Our main goal is for everyone to remain safe and healthy. Your patience and understanding is so very appreciated during these unprecedented times. Feel free to message us with any questions. Thank you so much!100 Custom Woven IRON ON Patches (Sew On in another listing in our shop). 100 is our minimum order.
Patch can be any size up to 3.5" x 3.5"
Ten color maximum including Background (Black and White are considered colors) - Metallic silver, gold, copper and rose gold thread available (NOT CPSIA COMPLIANT)
Merrowed Edge (Overcast finished edge)
Iron on Backing can be applied with household iron or heat press
YOU MUST SUPPLY COMPLETED ARTWORK
We match colors using Pantone Solid Coated Colors - we do not guarantee an exact match, but get as close as possible. If you are unsure of your colors, we will try to match as best we can for you - please keep in mind that monitor settings can effect colors. Convo us if you need an online chart
AFTER YOU ORDER: Please submit your layout to us in PNG, JPEG, or PDF format along with the Patch measurement and Pantone solid coated color numbers to:
sales [!at] customcouturelabelcompany.com or via Etsy Convo
A PROOF OF SETUP AND A SCAN OF THE COMPLETED PATCH WILL BE EMAILED TO YOU BEFORE PROCESSING
IF YOU NEED A CUSTOM MADE LABEL LAYOUT: Please use this listing for the services of our graphic designer, Surbhi (her work is phenomenal!): https://www.etsy.com/listing/483919697/custom-fabric-clothing-patch-design-plus
SHIPPING: Processing time is about 20 - 25 Business Days ONCE YOUR FINAL PROOF IS APPROVED and your order will be shipped via USPS First Class(free), Priority Mail(upgrade) or Global Priority International with Delivery Confirmation. Due to the personalized nature of our items - ALL SALES ARE FINAL. We do not offer returns, refunds or reprints. Please understand this policy before ordering - thanks!!
In a hurry? You can can purchase our RUSH ADD ON to have your order shipped in about 8 business days: https://www.etsy.com/listing/708515592/rush-my-order-customcouturelabelco-rush?ref=listing_published_alert
Our normal business hours are 8:30am-3:00pm Mon-Fri EST. Please note that if you are ordering on an evening, weekend or holiday we may not respond until the next business day.
JOIN OUR MAILING LIST: https://signup.ymlp.com/xgmsjsbsgmgj
And be the first to know of our exclusive sales, new items and general goings on in our studio!
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of labels, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, I, Dianna Wright, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org .
Due to the personalized nature of our items, ALL SALES ARE FINAL. There are no returns, reprints or refunds given. Please double check your order and be aware of this policy before ordering. Pantone colors are matched as closely as possible, we cannot guarantee an exact match, but will get as close as we can. If you would like to see samples of our past work to inspect quality, please send us a convo.
IMPORTANT - If you decide to cancel your order after a proof has been provided we will refund your order minus 50% to cover the cost of all the setup work that has been done for your order. If you have given final approval of a sample to move to production, there can be no cancellation. Thank you.
*Orders for Printable Fabric Sheets are shipped in about 1-3 business days. Hangtags, Business Cards, Stickers, Notecards, and Accessory Cards are shipped in about 10-14 business days. ALL OTHER LABEL ORDERS are shipped in about 20-25 business days (ONCE YOU HAVE APPROVED FINAL/PROOF OR SAMPLE - this is updated information from the listings).***SOMETIMES ORDERS CAN TAKE LONGER THAN THE ABOVE STATED TIMES DEPENDING ON DEMAND OR IF YOU MAKE ORDER CHANGES.
Please be aware that industry standards allow a potential shift in product of 1/16"-1/8" of an inch with card, paper or printed label items. So sometimes your printed item may NOT be perfectly centered. We typically over run your order to make up for this as most printing companies do as well, but please be advised if you are ordering a printed item. PRINTED LABELS will have small cut marks on the edges of the labels where they are heat cut - if you do not want to see the cut mark, you should go with end folds or a center fold label where the cut marks will be at the cut edge that is enclosed in a seam.
ALSO A NOTE OF IMPORTANCE: Colors shown on monitors can vary due to monitor settings. It is suggested that you print out your original artwork to make sure what you are submitting to us is in the correct colors. When we print your labels, your colors may have a softer appearance due to the printing on fabric NOT paper.
The information, services, products and materials contained in this site, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Custom Couture Label Co. / Dianna Wright Originals disclaims all representations and warranties, expressed or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchant-ability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implies warranties arising from course of dealing or course of performance. Pricing and availability information is subject to change without notice.
You hereby indemnify Custom Couture Label Co./ Dianna Wright against expenses, claims, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any proceedings arising by reason of any Label services performed for or on your behalf or your customer or any of your agents.
By allowing our company to print your order - you are authorizing our use of your design as a sample of our printing work in our advertising and item listings.
*Business logos and Copyrighted designs are never duplicated. Only displayed as examples of our printing capabilities. PLEASE BE CERTAIN YOU ARE AUTHORIZED TO ORDER ANY COPYRIGHTED DESIGNS. OUR COMPANY WILL NOT BE HELD LIABLE FOR ANYONE ORDERING COPYRIGHTED DESIGNS WITHOUT AUTHORIZATION.
Any original artwork created for you or stock designs are our exclusive property and may not be duplicated or used for any other print or web media.
A note about caring for your labels:
ALL PRINTED labels will have eventual fading. Just as any printed fabric or any printed label would. If you intentionally abuse, use bleach or whiteners, you will having fading sooner.
If you need a label that needs to be heavily laundered then you should choose a woven label as these are made from polyester threads which will not fade.
All our labels can be Dry Cleaned.
Self Adhesive labels should not be washed as it will break down the adhesive and will no longer stick.
We are a small WAHM/family owned clothing label company that decided to go out on our own and cater to smaller companies that don't need large minimums. We have just one loom and printing machine and we work together with another small studio to print orders for each other. Therefore, processing times are about 2-3 weeks for labels once you approve the final proof/sample because of weaving time and for ink to cure before we can run the labels through cutting and folding machines. It's a process, so please bear with us :)******Sometimes orders can take a little longer depending on demand. Every single order is important to us and we are perfectionists!
We purchase our cotton from a discount supplier in order to offer small quantity orders of these labels. The weave can vary from order to order, but each order will be the same. If you have a preference as to "heavy" or "thin" plain weave or Herringbone weave, just let us know and we will try to accommodate. Thanks!
Aug 22, 2017
I was so impressed with the detail in our custom patch! Wow, they are done just beautifully and the colors are spot on. We're already thinking of having more made. The process was easy and they came quickly. Great price. Thank you all for your great work.
Sep 13, 2015